Monitoring and alerts
Interfaces, jobs, queues and partner exchanges watched daily, with issues raised before users notice.
Managed services
Your supply chain applications, run by people who know them.
VariTec runs and supports the applications behind pharmaceutical supply chains under agreed service levels. Whatever the platform, one team monitors, resolves and improves, across US and India time zones.
What the service covers
One service for the applications that move product.
Serialization, ERP / WMS, EDI, integrations and the infrastructure underneath. The platform does not limit the service.
Incident and exception resolution
Tier 1 to Tier 3 support with root-cause analysis, so the same problem does not return.
Releases and change support
Release assessment, testing and validation support for every change to a managed application.
Partner and vendor coordination
We work with your trading partners and software vendors until an issue is closed.
Service reporting
Monthly reports on tickets, trends, service levels and recommended improvements.
Continuous improvement
Recurring issues become fixes, automation or VSMAART dashboards.
Integration & BI →Applications we manage
Whatever runs your supply chain, we can run it with you.
One managed service across the applications that move pharmaceutical product.
Serialization
Serialization
Line to country regulation, L1 to L5, on TraceLink, rfxcel, LSPedia, SAP ATTP and line systems.
Serialization → ERP / WMSERP and warehouse applications
Order to cash on SAP, Ross and Syspro ERP, and warehouse management.
ERP / WMS → EDIEDI transactions
Twelve X12 transactions, from orders and chargebacks to payments.
EDI → IntegrationIntegrations and interfaces
Connections between serialization, ERP, WMS, EDI and partner systems.
Integration → Validated systemsValidated systems
Changes kept in a validated state as per 21 CFR Part 11, EU Annex 11 and GAMP 5.
Validation → ITIT infrastructure and cloud
Networks, servers, Microsoft 365, Azure and AWS for regulated operations.
IT & Cloud →How we take over
A planned handover, without disruption.
Moving from another provider or an in-house team is planned step by step, so operations continue while we take over.
1
Assess
We review your applications, interfaces, open issues and current support process.
2
Transition
Knowledge transfer, runbooks, access and escalation paths agreed with your team.
3
Operate
We run the service under agreed service levels, with clear ownership of every ticket.
4
Improve
Recurring issues are fixed at the root, and monthly reports show trends and actions.
Why VariTec for managed services
Pharma context in every ticket.
We understand the regulations
Our team knows DSCSA, EU FMD, GxP and data integrity, not only the software.
Changes validated before production
Every change to a managed application is assessed and validated before it goes live.
Line, enterprise and partners
One team across line systems, enterprise applications and trading partners, so issues do not move between vendors.
Every issue visible
VSMAART tracks every issue from detection to closure, with clear reporting.
VSMAART →